Refund policy

Our personalized pieces are custom made to order, therefore please allow up to 2 weeks and then delivery time to receive your piece. For our non personalized pieces we typically ship within 2 to 3 business days.  At any time if there is a possibility of a piece being help up for any reason we will inform you as soon as possible.

Return/Exchange
Due to the original nature of each piece, we are unable to accept returns or exchanges on one-of-a-kind pieces which include all our personalized jewelry and rings as they are custom made to size at the time of order.  However, we want you to love your jewelry so if there is a problem please contact us.
If the product is determined to be damaged or defective within 30 days of receipt, we will gladly repair or replace it at no cost.  Non personalized items may be exchanged or returned within 7 days of receiving the product. Please contact us for instructions.

Errors
If there is an error in personalization on your piece we will replace the piece and the shipping will be waived. All customer order errors can be revised but will subject to a fee. Please contact us for instructions.

Shipping
Domestic Orders – We ship domestic orders through USPS or Fedex. You will see all our shipping options upon checkout. Upon completion of your order you will receive tracking information via email.
International Orders - We are happy to ship international orders using USPS International Priority Mail or Fedex International Priority. Please note that we have to declare the actual value on the customs form and we cannot guarantee a specific delivery date through USPS.  Your international order may be subject to local custom and duties once the order reaches your country; please contact your local customs office for more information on this matter. * Isabelle Grace Jewelry is not responsible for additional duties or taxes.